If you are an end user or consumer and want to return a product that has not been installed, take it back to the original place of purchase with your invoice or receipt. If you are a wholesaler or distributor, contact us at 1-800-SYMMONS (796-6667) or email us for the appropriate Return Material Authorization. If the product is not working properly please contact us at 1-800-SYMMONS (796-6667) or email us at gethelp@symmons.com for assistance.