Customer Portal FAQs

The Symmons Customer Portal is the one place that does it all for Symmons customers! Need to check on the status of an order? No problem. How about checking your specific pricing rate for a certain product? Yup, easy. And you can access the portal at any time, day or night, 24/7.

How Can we Help?

Customer Portal FAQs

How Do I Access the Customer Portal?

Are you a wholesale or distribution partner?

YES: Go to our account registration page and fill out the details. If you’re eligible, we’ll create an account for you.

NO: The Symmons Customer Portal is intended for our wholesale and distribution partners, however there are plans in place to expand it to other customers in the near future.

How Can I Check My Order Status?

From the Customer Portal, you can see the details of your order, the quantities, ship dates, and tracking information.

Access and visibility are managed with permissions based on company, location, and role, so check with your administrator first.

How Can I See List Price vs. My Price?

The Customer Portal lets you see both the List Price and your specific pricing side-by-side for each item, and then lets you add those items to a quote, all from one location.

What’s the Best/Easiest Way to Build a Quote?

The Customer Portal has a new Quote Building tool to build your own individual quote requests directly from the site. When you’re done, you can send your quotes directly to our Quote Specialists and they’ll get started on it right away.

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