Our Promise

Our New 10-Year Industry-Leading Commercial Warranty

At Symmons, Our Promise to you is that we’ll make things right. What does that mean? It means many things, all of which are focused on you, our customers. Our warranties support our confidence in our high-quality, durable plumbing products, and in the people who make them.

Our Promise

Why 10 Years?

Here are a few reasons why we stand behind every product we make:

  • Boxing Gloves

    Because we’re 100% confident that our Symmons quality is up to the task.

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  • Because our US-based Customer Service team will always make things right.

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  • Because we’ve been in business for more than 80 years, and our products stand the test of time.

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  • Because we never cut corners or use inferior materials. That’s not us.

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  • Because our Quality Assurance team members are relentless perfectionists.

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Why 10 Years?

Our Quality

Quality is the cornerstone of Symmons; just pick up a Temptrol shower valve box and you can feel it. Our valves are made with semi-red brass, the same grade of brass used in the marine industry for saltwater corrosion resistance. Our finishes are subjected to rigorous testing to ensure a deep, consistent shine for years to come.

It’s easy to stand behind a product with a great warranty when you are 100% confident in the quality, durability, and reliability. Our quality standards are part of Our Promise to you.


Why 10 Years?

Our Customer Service

Our Promise is that when you call 1-800-Symmons, the person on the other end of the line is a real Symmons expert, based right here in Braintree, Massachusetts—not in some random call center on the other side of the globe.

Our Customer Service team members have years of experience servicing and troubleshooting all Symmons products in the field and right here in our factory. If you have an issue, they’ll make things right.

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Why 10 Years?

Our Legacy

We’ve been making the highest quality plumbing products, right here in Massachusetts, for more than 85 years. Paul Symmons invented the very first pressure-balancing shower valve in 1939—a design that remains an industry standard to this day.

That Symmons legacy has evolved into a solid reputation for making things the right way, with the right materials, and built and backed by the right people who take pride in what they do. And they’ll continue to do just that, every day. That’s Our Promise to you.

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Contact Symmons

At Symmons, we’re real people behind our name, located right here in North America, and we’re here for you. Have questions or comments about one of our products? Or maybe you’d like info on where to buy Symmons products near you? Just drop us an email and we’ll get back to you right away.

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